Returns and cancellations
Your legal right to change your mind. If you are ordering products/services as a consumer you may cancel your order at any time without any reason within 14 days.
The deadline for changing your mind. The cancellation period will expire 14 days after the day on which you acquire physical possession of the product(s) or, where multiple products are ordered, from the day you acquire physical possession of the last product.
How to let the Seller know you have changed your mind. You must notify the Seller if you have changed your mind about a product/services. To let the Seller know you have changed your mind, you must notify them of your decision in writing or by email. Please refer to your order confirmation email for the Seller contact details.
Returning the product(s) because you have changed your mind. Once you have notified the Seller that you have changed your mind, you will then be contacted to agree a method for returning the product(s). If you are responsible for returning the product(s) (and any free gifts), you must do so within 14 days of telling the Seller you have changed your mind.
Unless the Seller offers to collect the product(s) from you free of charge, you will be responsible for the cost of returning the product(s). The cost of returning the product(s) is estimated at a maximum of approximately £150.
Products must be returned in the same condition in which you received them. If you return the product(s) in person or send them they will be at your risk until they are received by the Seller. You have a legal obligation to take reasonable care of the product(s) while they are in your possession.
When you will lose your right to cancel. If you purchase installation services or waste management and recycling services from the Site and those installation services or waste management and recycling services are provided during the 14 day cancellation period, you will lose your 14 day right to cancel the contract once the installation services or waste management and recycling services have been fully performed during the cancellation period.
You must pay for any services provided up until the time you cancel. You will therefore not be refunded the amount for the services you received before you notified the Seller that you wished to cancel your order.
When and how you will be refunded.
Where you are responsible for returning the product(s): Upon receipt of the product(s) or where you have supplied evidence of having returned the product(s), the Seller will refund you, including the standard cost of delivery (you will not be refunded any extra you have paid for express delivery or delivery at a particular time), as soon as possible, and within 14 days of receiving the product(s) back from you or receiving evidence of you having returned the product(s) (for example, a proof of postage receipt), whichever is the earliest.
Where the Seller is responsible for collecting the product(s): The Seller will refund you, including the standard cost of delivery (you will not be refunded any extra you have paid for express delivery or delivery at a particular time), as soon as possible, and within 14 days after the day on which you inform the Seller that you wish to cancel the order.
You will be refunded by the method you used for payment. No fee is charged for processing the refund.
When your refund maybe reduced. (1) If the product(s) have been used or installed (2) if you handle the product(s) in a way which would not be acceptable in-store or (3) if accessories are missing, we may only offer a partial refund in order to compensate you for the reduced value of the product(s). For example, the Seller may only offer a partial refund if the condition of the product(s) is not “as new” or the packaging is damaged. In some cases, because of the way you have treated the product(s), no refund may be due.
OTHER RIGHTS OF CANCELLATION AND RETURN
Your other cancellation rights
Cancellation before delivery. If you wish to cancel your order, this will need to be done by 12pm the working day prior to your delivery date (Mon-Fri), or delivery will be made. Any returns after this time may be liable for a collection charge.
Returns will be signed for by the Euronics’ Agent or courier (depending on chosen delivery method), and by you on collection or handover to the Euronics’ Agent or courier, at which time, any missing accessories or damage will be noted (deductions may be made to any refunds due).
Faulty product(s). Unfortunately, on rare occasions, you may experience a fault with the product(s), but rest assured, your Seller is there to help. You will need to contact the Seller who will initially look at resolving the issue. Your Seller honours their legal duty to provide you with products that are as described to you on the Site and that meet all the requirements imposed by law. The Seller has a legal obligation to supply the product(s) to you in conformity with these terms. Your legal rights are summarised below and are subject to certain exceptions.
If you are returning a product that is faulty, you will not be responsible for any return costs. This provision does not affect your statutory rights.
Summary of your key legal rights. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product(s), your legal rights entitle you to the following:
· up to 30 days: if your product(s) are faulty, then you can get a refund.
· up to six months: if your product(s) can't be repaired or replaced, then you are entitled to a full refund, in most cases.
· up to six years: if your product(s) do not last a reasonable length of time, you may be entitled to some money back, the burden of proof is with you to prove that the fault was present at the time of delivery.
