Delivery and Installation
Delivery costs and timescales
The costs of delivery will be as set out on our Site.
The free standard local delivery offered on products purchased directly from ‘Euronics’ (and not a Euronics’ Agent) is within 7 days and UK only. Delivery is boxed to a room of your choice on the ground floor and/or no more than 3 steps. If a delivery falls outside of these requirements, an additional reasonable charge may be levied by the Euronics’ Agent.
During checkout, the Site will pre-select the next best available delivery date for you, which you are able to adjust to suit your schedule. The Site will also allocate your closest Euronics’ Agent, which you may also change.
Please note, all deliveries will be delivered by a Euronics’ Agent (unless you select our 48 hour courier delivery at checkout).
A selected delivery date is not a guaranteed delivery date, and the actual date of delivery will be confirmed to you when you are contacted by the Euronics’ Agent to whom your order has been allocated.
By default, deliveries will be carried out anytime during working hours on the day of your agreed delivery date and are not offered as either next day, or timed. However, if you have a particular delivery requirement we suggest discussing this with your assigned Euronics’ Agent to avoid any disappointment. Where applicable, local charges may apply for additional delivery options but these will be discussed with you during the call.
For selected products you may choose the 48 hour courier delivery service. This will be within 48 hours from the point of order. This does not include Saturdays and Sundays or UK Bank Holidays. Some Scottish addresses are not available for home delivery via courier. Excludes Isle of Man.
Click & Collect
Click & Collect is available at no extra charge for select products. The Site will guide you through how to place an order for Click & Collect. When the product(s) arrives in store, you will be contacted to let you know it's ready for collection.
All Click & Collect orders must be signed for, by an adult (18 years and over) and you should bring all delivery documentation and receipts provided as proof.
Upon collection you may also be asked to provide photographic identification such as a passport or photo drivers licence, or the credit card used to make the purchase. The Seller reserves the right to not release the product(s) to you if reasonable proof of order cannot be provided.
Some products may require an at home assessment
Some appliances such as American-style fridge freezers may require an at home assessment prior to delivery. Should the item not fit your doorway, it may be necessary to remove doors from the appliance which may incur charges. If this still does not allow for access, the Euronics’ Agent will assess and give you their best suggested solution. Please note that it is your responsibility to either measure or allow access for measuring to avoid this. Once unpacked, an appliance cannot be returned without a restocking fee, which may be up to 50% of the original retail RRP.
Do I need to be in for my delivery?
All product(s) must be signed for, by an adult (18 years and over) at the delivery address with all the appropriate identification. If your order is for home delivery via a courier, then you will be left a card telling you about a failed attempt. You should keep all delivery documentation and receipts provided for future reference.
Do I need to provide any identification on delivery?
Upon delivery you may be asked to provide photo identification such as a passport or photo drivers licence, together with a utility bill or the credit card used to make the purchase. Should you not have these available, you may be refused your delivery and have to rearrange, which may incur a separate charge. The Euronics’ Agent will also ask to take the product(s) over the threshold of the premises and will not leave the delivery outside or in a garage unless specifically requested to do so in writing prior to the delivery. If requested these will be left at your own risk.
Failed delivery
When a pre-arranged and agreed delivery day and/or time has been given, and then that delivery fails because there is no one at the address to sign for the product(s), you may be liable to pay a failed delivery charge, which will depend upon the size and weight of the item(s).
Damaged product(s)
You should closely inspect the product(s) upon delivery for any cosmetic defect before signing the delivery receipt and notify the Seller You should not accept delivery if the product(s) appear damaged.
When you own and become responsible for the product(s)
Product(s) will be at your risk from the time of delivery. Ownership of the product(s) will only pass to you when we receive full payment of all sums due for the product(s), including any applicable delivery charges.
SERVICES
Service requirements
If you have opted for installation at the time of delivery, the Euronics’ Agent is happy to connect the product(s) to convenient services and will remove all the packaging free of charge and ensure that it is disposed of in an ethical manner. The Euronics’ Agent will inspect and advise of any potential issues before starting the install.
Installation of TV and audio equipment may require a wall bracket and additional charges may apply. Cable routing may be required at additional charges depending on the complexity required (wall cavity, etc). Please speak with your local Euronics’ Agent for further details.
Reversing the door on your new fridge, freezer or fridge freezer is not included in the standard Installation service, however your local Euronics’ Agent might be able to offer this service for an additional charge. Please contact your local Euronics’ Agent for further details.
If the product is delivery only (without any supplemental services), and you require the product packaging removed from your premises, there will be a £5 charge.
Please note:
1. The disposal service is only available on products delivered by a Euronics’ Agent, and not if your product has been delivered by a courier.
2. All existing appliances must be disconnected (uninstalled) and water free (where applicable) and all food, clothing and personal items removed from the appliance. Pre delivery of the new appliance or the service may be cancelled if extreme difficulties are encountered. If you have opted to have your old product(s) removed at the same time, again this will be done ethically and in line with current legislation.
3. Not all services are offered by all Euronics’ Agents. Please contact your local Euronics’ Agent for full details of the services that are offered and applicable charges.
Installation specific terms
‘Freestanding’ refers to products and appliances that do not need to be fitted, but may require the installation of pipework, plumbing or Gas for example. These products are ‘on show’ and not placed behind a door.
‘Built-In’ refers to products and appliances that need to be fitted into a cabinet, or space within a kitchen unit and cannot be used as freestanding for safety reasons.
'Consumer Electronics' connection is 'Plug and Play' set up only using existing connections. Please note wall mounting and aerial installation is not available but can be arranged separately with your Euronics’ Agent. Please ask for details.
'Electric' cooker connection is only available to existing official Electrical fittings and for freestanding and built-in appliances.
'Gas' cooker Connection is only available to existing official Gas connections and for freestanding and built-in appliances. We do not recommend the removal of Gas appliances and will use a Gas Safe Registered engineer where this is required. Additional charges may apply for this service.
'Dual Fuel' cooker connection is only available to existing official connections and for freestanding and built-in appliances. We do not recommend the removal of Gas appliances and will use a Gas Safe Registered engineer where this is required. Additional charges may apply for this service.
'American Style Fridge Freezer' connection is only available to existing official connections and for freestanding appliances only. Plumbing may be required. Please speak with your Euronics’ Agent directly on your requirements.
'Range Cooker' connection is only available to existing official connections and for freestanding appliances only. We do not recommend the removal of Gas appliances and will use a Gas Safe Registered engineer where this is required. Additional charges may apply for this service.
'Wall Mounted' refers to basic mounting of your TV to a solid wall with the use of an applicable bracket (purchased and/or supplied by you), suitable to withstand the weight of your TV. This does not include cable routing or wall cavity installation.
Floor Care - We do not offer disposal facility online, however if a disposal is required please speak to your Euronics’ Agent (charges may apply locally).
If you do not allow the Seller access to provide the services
If you do not allow the Seller access to your property to perform the services as arranged (and you do not have a good reason for this) the Seller may charge you additional sums incurred by them as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may cancel the contract.
The Seller will charge you if you do not give us information we need or do preparatory work as agreed with us
The Seller may charge you additional sums if you do not give the information the Seller has asked for about how it can access your property for delivery, installation or to provide disposal services or if you do not do preparatory work for installation, as notified. For example, the Seller might need to re-deliver on another vehicle or with extra manpower or reschedule services.
Delays in the supply of the product(s)/services
The Seller is not responsible for delays outside its control. If the supply of your product(s)/services are delayed by an event outside the Seller’s control, you will be contacted as soon as possible to let you know and any delays will be reduced, where possible. As long as this is done, you will not be compensated for the delay, but if the delay is likely to be substantial you can contact the Seller to end the contract and receive a refund for any product(s)/services you have paid for in advance, but not received.
